Our return policy allows for returns within 120 days from the date of purchase for eligible items, as long as the returns meet the below criteria. We understand that circumstances may change, and we want to provide our customers with flexibility and peace of mind regarding their purchases on the terms of this Policy.
Returned items must be shipped by customer, at customer’s cost, to the location designated by The Deck Store and must arrive in resellable condition. All returns must be unused and in complete packages. (For example: we will not accept nine balusters from a ten-baluster package.)
Returns must be initiated by contacting The Deck Store's customer service phone number or as otherwise directed by The Deck Store. Any refunds from The Deck Store will be made to the original form of customer payment.