FAQs

We are a top deck supply store bringing you premium brands like AZEK, Trex, and TimberTech . 

We also carry natural wood decking products, including pressure-treated lumber, redwood and cedar, and tropical hardwoods like Ipe. Most of our hardwoods are imported from Brazil with a lifespan of 30 years or more when cared for properly.

If you need it, we’ll get it! As your one-stop deck shop, you’ll find everything at your fingertips, or we’ll get it shipped out to you anywhere in the continental U.S. 

The Deck Store takes the guesswork out of pulling your project together. Stop by our local retail store in Knoxville, or enjoy hassle-free online ordering. 

Our customers are our #1 priority, and we’re dedicated to bringing you quality decking supplies. Our customer promise is to carry the highest quality products, so you can enjoy your deck or dock for years to come with minimal maintenance.

Great – we love ‘em. Our team of experts has plenty of experience with tailoring a customized project. Talk to one of our associates on the floor, give us a call, or drop us a line to get started.

If you’re close to a retail location, pop by, for starters! 

Feel free to check out our contractor and homeowner resource pages to learn how we can help you with your decking projects. 

You can also subscribe to our newsletter, All Decked Out, to get information on sales, product features, new locations, and links to our informative blogs with expert tips on decking projects, outdoor lifestyle posts, and more. Sign up by entering your email address at the bottom of the page. 

We’re at your disposal. Call us anytime during business hours or drop us a line on our contact page to explain what you’re looking for when it’s after hours.

For Small Boxed Items:

We offer a 1-2 day turnaround for small boxed items and a tracking number will be provided to keep you updated on the status of your delivery.

For LTL Freight (Common Carrier) Items:

We use LTL freight for safe and efficient delivery. Your order will be scheduled for delivery, and it's important to note that for decking deliveries, a homeowner needs to be on hand to unload the product. This ensures a smooth and hassle-free delivery process. Rest assured, we're here to make the process as convenient as possible for you.

1. Order Packed and Shipped, Watch for Our Email:
   Once our team has meticulously packed your order onto a pallet for safe shipment, we're on the move. You can expect an email notification as your order leaves our facility, keeping you in the loop right from the start.
   
   
2. Coordinate Your Delivery Time:
   We understand the importance of your project, so we aim to schedule deliveries at your convenience. The shipping company will get in touch with you to arrange a suitable delivery time, and the delivery truck will meet you at your designated location.  
   
   
3. Receive Your Shipment:
   At the agreed-upon time, the delivery truck will arrive at your specified location. You’ll inspect your order at the delivery site as it’s unloaded from the truck. You have a few options when it comes to semi truck delivery, which are hand unload (the standard delivery), liftgate, and flatbed/forklift. If you’re looking for something other than hand unload, please let us know at the time you schedule your delivery.
   
   
4. Inspect and Unload Your Shipment:
   After your items have unloaded, please inspect each item, ensuring that nothing incurred damage during transit. If anything is damaged or missing, please indicate it on the delivery receipt and contact us at (855) 603-3325. 

No problem. Call us anytime during business hours or drop us a line on our contact page to explain what you’re looking for when it’s after hours.